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University Retention & Student Success Council

Purpose or Function: The University Retention and Student Success Council, as empowered by the provost, leads and directs student success initiatives to create a persuasive, student-centered culture, which encourages persistence, retention, goal-attainment, and timely graduation. The University Retention and Student Success Council will promote and encourage the full and complete deployment of the TAMUCC retention plan priorities and is empowered to sponsor and encourage major retention initiatives designed to improve student success at TAMUCC.

The University Retention and Student Success Council recognize the following retention principles are essential to the retention improvement process.

1. The ultimate goal of a retention effort is improved educational experiences for students, rather than retention, per se. 

2. Improving the quality of student life and learning is a continuing and important priority for all institutions of higher education. 

3. Engaging in a quality of student life and learning (retention) improvement process should provide an approach to organizing a systematic effort, while at the same time enhancing overall institutional quality, effectiveness, and student success.

4. Increases in retention rates are a function of the current state of efforts to improve the quality of educational programs and services.

5. Improving retention is a complex task; retention and attrition are multi-variant phenomena and are not subject to “quick-fix” strategies. 

6. Retention tools, systems, staff development activities, computer software, and professional consultation can make a significant contribution to organized retention efforts.

7. Retention strategies already in place can serve as an excellent foundation for developing an ongoing, more systematic approach to improving the quality of student life and learning (retention). 

8. Retention is a key component of a comprehensive enrollment management program. 

9. Some attrition is inevitable and acceptable. 

10. Dropouts are expensive, and improvements in retention rates can add to the annual operating budget. 

11. Attrition is a problem for which there is a solution, and retention is one aspect of an enrollment management program over which an institution can exert considerable influence and control. 

12. Single, casual factors of student attrition are difficult to ascertain. 

13. Some attrition is predictable and preventable by focusing special efforts on selected target groups of students. 

14. Effective retention strategies focus on improving campus programs, services, attitudes, and behaviors and result in quality educational experiences for all students. 

15. Educational programs and services cannot compensate for the absence of competent, caring, and conscientious faculty and staff. 

16. Key to improving the quality of student life and learning (retention) are student- centered policies, procedures, and programs. 

17. Persistence depends upon the extent to which an individual has been integrated into the academic and non-academic components of the campus environment. 

Membership: The provost appoints University Retention and Student Success Council members and will annually review these appointments. The provost will also appoint the team leader who will be responsible for developing agendas, facilitation and scheduling meetings, and encouraging deployment of actions necessary to implement priority strategies. The team leader will be expected to keep TAMUCC senior leaders apprised of the work and accomplishments of the retention council. Team members are expected to share essential information and communicate progress on major initiatives with their colleagues. Additional ground rules including meeting time, frequency of meetings, length of meetings, evaluation methods, and other details will be developed by council members.

Chair: Provost & Vice President for Academic Affairs

Responsible University OfficialProvost & Vice President for Academic Affairs




Phillips, Clarenda

Provost & Vice President for Academic Affairs (chair)


Jarrell, Melissa

Dean, University College


Hartlaub, Mark

Dean, College of Liberal Arts


Fortiscue, John

Assistant Director, CASA


Moreno, Gerry

Associate Vice President, Academic Success


Chapa, Melissa

University Registrar


Perez, Lisa

Student Engagement & Success Representative


Reyna, Oscar

Enrollment Management Representative


Singh, Michelle

Information Technology Representative


McCollough, Cherie

Department Chair Representative


Mulligan-Nguyen, Erin

Planning & Institutional Research Representative


Shuttlesworth, Julie

Staff Council Representative


Changchit, Chuleeporn

Faculty Senate Representative


Last Updated: 12/12/2019